My grandfather coached me well when it came to managing the family business. He said to me that each time I talked to customers the telephone conversations ought to be recorded. He taught me the value of telephone surveillance in our operations.
I valued his lectures and wound up acquiring telephone recorders for our publishing company. I had them installed to the inquiry and order lines.
Technology quickly changes therefore I made a decision to acquire 2 kinds of sound recording gizmos all at once. One was a tiny phone recorder. It is a very user-friendly unit that records telephone calls. All you have to do is connect this to the phone jack and this will record your own telephone conversations.
It possesses a built-in speaker that has volume control for playback. This can carry out automatic recording wherein the recording begins only when the discussion starts. This is also capable of recording the telephone call manually with only the push of a button. The small recorder could record approximately 560 hours using the free 8G SD card.
The other one which I bought was a digital voice/telephone recorder with MP3 player function. It is effective at recording conversations by telephone or those that happen inside a room. You can play replay and overwrite recordings easily without losing the audio quality.
Similarly it possesses a voice activation function that lets the audio recording gadget to begin recording only when there is detected sound. This can record for 864 hours the moment the long play mode is turned on.
There was one particular problematic order from my company in which the customer stated that he would not be paying for the invitations since he had told us specifically that the linen paper should be sage and it wasnt. I asked my assistant to review the phone call involved. He was recorded stating to the order personnel that he wanted lavender.
After requesting the customer to come over and listen to the recording he paid right then and there. It is truly fascinating how the right telephone surveillance devices can snap somebody out of it like that.